Sale of goods and services within the existing database - it is usually repeated appeal to the audience that is either familiar with your company, or is your client. Working with such clients is necessary not only to strengthen the image of the company, but also to increase the sales. This type of service is used for the purpose of re-sale or for before the sale of related products / services.

The sale of services and goods by the existing database is:

1) Sales to customers who purchased the previous versions of your products and services

2) Sales only to customers that just made the purchase 

3) Реанимирование бывших клиентов, которые ранее с вами работали, но по каким то причинам переставшие с вами работать

4) Reviving the potential customers, once wanting to buy your product, but have not committed to purchase

Cold calls - is the primary appeal of your company to potential customers who are not familiar with your services and products. Currently, cold calls are the most effective way in telemarketing and are challenges requiring the professional approach and fruitful training. This type of service is used to find and attract new customers.

Cold calls are:

• Looking for the new clients
• Presentation of your company
• Gathering the information from potential customers
• Identifying the level of interest
• Handling of objections
• Selling of ​​your products / services

   

Benefits:

1. 100% of the target audience
2. Feedback from potential customers
3. Low cost
4. High-performance
5. Increase of the brand awareness 

Incoming line – it is a service for handling incoming calls, that allows clients to receive information about your company, your product or service, ask questions and solve problems at any time.

Quality service – one of the main components of your company's success. Missed calls or shortage in your staff’s time to complete a telephone consultation will inevitably lead to the loss of potential customers.

Using our services, all calls addressed to your company, will come to our call center. Because of this, you can set a reliable contact with customers, improve customer loyalty and increase sales.

The main advantages of working with Easy Calls are:

• quick response on calls
• vailability 24/7
• multilingual support (We can handle incoming calls in Russian, English and Latvian languages).

In this case, you determine the scenario of work and its format.

Additional benefits:

You will avoid such costs as rent, costs that are related to the working places, employees’ salaries etc… However, you will still be able to run your business effectively and receive all the incoming calls.

Pass your incoming line to our managers and you will not miss any client’s request!

Informative telephone calls - the service whose main purpose is to provide useful information to customers, partners, voters, or any other group of people.

The service is required to inform the audience about:

• New services and products
• Promotions and sales
• Contests and lotteries
• Opening of new retail locations, etc.

With help of informative outgoing calls, you can:

1. Increase customer loyalty
2. Increase sales
3. Attract people to needed activities and events
4. Advertise new products and services 

Client database - is the most important information that allows increasing your sales and the number of transactions. Sales result depends not only on the number of calls and training manager, but also the quality of the chosen base of potential customers.

The database collection allows potential customers choosing contacts directly below your business specifics, as well as ensuresthe high level of relevance of the data.

Database collection is needed when:

• You plan the business expansion
• The acute shortage of clients is felt
• You plan to enter new markets
• Use telephone sales to attract the customers

Creating and sending the commercial offers - this is a good way to reach the large audience in a short period of time and to raise awareness of the company. Primary distribution of commercial offers is the preparatory stage before the rung to potential customers. As a rule, this contributes to more quality negotiations and allows identifying quickly the customers that are not willing to cooperate. 

Creating and sending the commercial offers is:

• Creating a commercial offer with the individual design
• The increase of conversions
• Preparing the "springboard" for further work with the client 

The return of former customers - is perhaps one of the most difficult tasks on working with client assets, we are talking about customers who have already stopped the relationship with the company. The return is particularly important from the economic point of view: as the sale of goods to existing customer costs 4-5 times cheaper than attracting of the new customer.

The return of former customers consists of several stages:

• The analysis of the client's preferences and priorities 
• To find out the cause ofleaving
• If it is possible to remove the cause
• To develop the individual offer for the solution of the current situation

The main advantage - it's the live communication. During the conversation, the operator can clarify the answers, ask additional questions, advice and share their opinions 

You want that on your activities the sold-out has been? You need to ring up a large number of guests, but the staff is busy because of preparing?

Leave this task to us!

Our call center will invite to:

• Conferences and seminars
• Concerts and parties
• Corporate events
• Opening stores and fitness centers, etc.

Telephone calls are made on the basis prepared by you or specialists of call center and call scripts are compiled individually.